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What is a Contactless Card? |
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A Contactless Card gives you the convenience of paying for your purchases quickly by simply tapping your card on the contactless enabled point of sale (POS) terminal. It is simple, fast and safe. |
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What is Contactless Technology? |
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As its name indicates, it is a contactless form of communication technology that enables customers to make card payments by just taping the card on the point of sale (POS) terminal. The Contactless Cards work on the Near Field Communication (NFC) - a short-range wireless technology that allows for instant data transmission among devices that are several centimeters apart. |
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How do I use my Contactless Card for Tap N’ Pay transactions ? |
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Look for the contactless symbol
 at the point of sale terminal.
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The cashier will enter your purchase amount in to terminal. This amount will be displayed on the contactless reader
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Tap your contactless card against the reader, where you see the symbol
and when you hear the beep sound your transaction is completed – it’s that simple!
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Can I use my Contactless Card for Tap N’ Pay transactions for any amount? |
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Yes you can. For total daily purchase amounts up to QAR 100 you will not be required to enter a PIN or sign slips. For purchase amounts greater than QAR 100 you will require to put in your Card PIN number. This is for an additional layer of safety. |
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Can I use my Contactless Card both in Qatar and when travelling abroad? |
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Yes, your Contactless Card should be accepted both in Qatar & abroad, if the merchant terminal has this symbol
and the merchant has enabled it for accepting contactless transactions. |
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Do all shops accept Contactless Cards? |
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Not all merchants are currently accepting – the ones that do, look for the symbol
and you may check with the merchant if they are accepting contactless transactions. Also please visit www.cbq.qa/contactless_merchants, for list of merchants accepting Contactless Card payments in Qatar. |
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Is my Card enabled for Tap N’ Pay transactions? |
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If your Card has this symbol
then yes. |
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My Card is not enabled for Contactless Card payment, how do I get a Contactless Card? |
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On renewal of your Commercial Bank Debit Card or Credit Card, we will issue you with a Commercial Bank Contactless Debit Card or Credit Card respectively. If you would like to obtain one right away then please request for a replacement Card by calling 44490000. A replacement fee of QAR 50 will be levied. |
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What do I do if my Contactless Card or device has been lost or stolen? |
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If you have lost your Card or suspect any fraudulent or suspicious activity on your Card, stop using your Contactless Card and immediately contact Commercial Bank on 44490000. You can also block your Card by logging in to your Internet / Mobile banking |
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Do I have to treat my Contactless Card in any special way? |
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Treat your Contactless Card as you would for any Bank card from Commercial Bank. Always know where your Contactless Card is and keep it in a safe place. Do not share your PIN or password with anyone. |
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How will purchases appear on my monthly statement? |
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Purchases made with your Contactless Card will be displayed on your statement just like any other purchase you make with a regular card. |
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