Frequently Asked Questions

Paying Bills

How do I pay my Credit Card?
You can quickly make payments to your Credit Cards by clicking 'Make payment' on the homepage. You will need to select the account to be debited and the amount to complete your payment request.

What is the Credit Card payment plan?
The payment plan helps you reschedule your payments which are due for your credit cards through monthly installments over a specific time period. Schedule your payments now by selecting 'Payment Plan' for any of your Credit Cards from your homepage.

How can I pay my Ooredoo bills?
Firstly, you will need to go to the Payments page. If you are paying to a bill you've previously added, you will find the bill in My Payees on the right. Follow these steps:
  • ​Click on the bill name, this will automatically fill the bill details in the Bill payments section
  • Select the frequency of this payment (onetime or recurring)
  • Select the account to be debited
  • Enter the amount
  • Click Pay
  • Review the details to confirm your payment

If you need to set up a new bill, follow these steps
  • Click 'Add' in the My Payees section on the right panel
  • Select the category and merchant
  • Enter the bill details
  • Enter the One Time Password sent to your mobile to confirm your request

How can I buy a Hala topup? 
Firstly, you will need to go to the Prepaid services on the Payments page and follow these steps
  • ​Select the service
  • Enter the mobile number to which the credit should be received
  • Select the account to be debited
  • Select the top up value
  • Click Purchase top up
  • Review the details to confirm your purchase