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If your account has been blocked, it could be one of the reasons listed below:

1. The Bank received a termination notification or your accounts have received an End of Service benefit.

a. If you have changed your employment, please follow the steps below:

1. • Log in to CBQ Mobile App and click on the Services tab.
2. • Click Profile Update.
3. • Click Proceed.
4. • Update the below documents:
   • *Your updated QID and attach your QID (front and back).
   • *Update your employment details and attach your new Salary Certificate.
5. • Acknowledge the Terms and Conditions, then click submit.
6. • Please click here to view the format of the Salary Certificate for your reference.

After validating your uploaded documents, and after you receive your first salary from your new employer, we will unblock your account.

b. If you are going to leave the country and need to unblock your account, you need to settle your obligations by ensuring there is sufficient credit balance in your designated accounts to settle your Personal Loan/Vehicle Loan/Credit Card along with the Credit Card cancellation fee. 

c. If you are currently seeking employment and need to unblock your account, you need to ensure there is sufficient credit balance in your designated accounts to settle your Personal Loan/Vehicle Loan/Credit Card or refer to change employment process (a).​

2. The Bank has not received your monthly payment after the designated due date.​​​

Ensure there is sufficient credit balance in your designated account to enable us to debit the amount that clears your outstanding. Your account will continue to stay blocked until the instalment or full payment is sent to the Bank.