Visual Telephone Banking is the visual representation of our Telephone Banking. It gives the ease of navigation as you can see the services menu and enable you to see and conduct your banking activities much more conveniently.

Similar to the standard Telephone Banking, Visual Telephone Banking does not require prior registration. You just need to contact our Call Centre and select the option for Visual Telephone Banking.

Follow following steps to access Visual Telephone Banking:

1. Contact Call Centre 4449 0000.
2. Confirm (authenticate) your identity either by using CB Voice Biometrics or other authentication mechanism you selected.
3. Once your identity is confirmed, you will be offered option for Visual Telephone Banking.
4. You will receive a notification on your mobile with a one-time secure link. Remember to not share or forward this link.
5. Click and access Visual Telephone Banking.

Visual Telephone Banking session will be active as long as your call to our Call Centre is active. You can disconnect the call or select to speak to agents to end the Visual Telephone Banking session.

• It is web-based, does not require you to download any application.
• Visual menu makes navigation easier and quicker.
• Information is displayed in user-friendly visual layout.
• More self-services will be available to empower you and better meet your needs. 

We will continue to enhance our services within Visual Telephone Banking.

There are some of the services available:

• Check your account, card, loan information
• Pay your credit card
• Perform transfer between your account
• Change your mobile number or email address
• Resent your e-statement
• Check for branch timing and services
• Check product information and to apply for our products 

Yes, within Visual Telephone Banking, you can select the headset icon on top, to talk to our agent. Once you are connected to our agent, the Visual Telephone Banking session will be automatically ended.