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Account Blocked? Here's What You Need to Know

Account Block Reasons and Assistance

Your account may be blocked for one of the following reasons:

1. Termination Notification or End of Service Benefit

A. If You Have Changed Employment:

  1. Log in to the CBQ Mobile App.
  2. Tap on the Services tab.
  3. Select Profile Update.
  4. Click Proceed.
  5. Update the following documents:
    • Updated QID: Upload your QID (front and back).
    • Employment Details: Update your employment details and attach your new Salary Certificate.
  6. Acknowledge the Terms and Conditions.
  7. Click Submit.
  8. View the Salary Certificate Format Here for reference.

After we validate your documents and you receive your first salary from your new employer, we will unblock your account.

B. If You Are Leaving the Country:

  • Ensure your designated accounts have a sufficient credit balance to cover:
    • Personal Loan
    • Vehicle Loan
    • Credit Card (including the cancellation fee)

C. If You Are Seeking Employment:

  • Ensure your designated accounts have a sufficient credit balance to cover:
    • Personal Loan
    • Vehicle Loan
    • Credit Card
  • Alternatively, follow the steps outlined in section A.

2. Outstanding Monthly Payment

  • Ensure there is a sufficient credit balance in your designated account to cover the outstanding amount.
  • Your account will remain blocked until the instalment or full payment is received by the Bank.

Note: Any end-of-service payment received from your previous employer will be adjusted towards your obligations, regardless of your current employment status.

For Further Assistance

  • Send us a message via the “Write to Us” feature on the CBQ Mobile App.
  • Call us at 4449 0500 (Sundays to Thursdays, 8:00 am to 2:00 pm).