What are the various types of fund transfers available in CIB?
- Transfers within your own Commercial Bank Accounts.
- Transfers Within Qatar
- International payments
- WPS payroll (.csv format only)
- Bulk Payroll (.csv, .text, MT -103 and QATCH - 4 fields format)
- Bulk Paycard (.csv and .text formats)
- Bulk vendor payments (.csv, .text and MT -103 format)
- Bill payments
- Utility payments
- Cheque Book request
- Scheduled payments
What are the charges for different types of fund transfers?
Fund transfer charges are comparatively lower than those of the branch.
Click here to view Tariff of charges.
I have special charges; can special transaction charges be configured?
Yes, agreed special transaction charges can be configured in CIB. You can request it via secure email or through your relationship manager.
I have special rates; can special rates be configured?
Yes, agreed Special rates can be configured in CIB. You can request it via secure email or through your relationship manager.
How many approvers can approve a fund transfer?
CIB supports multi-level approvals, with the flexibility to match your business policies, and the specific needs of your organization along with the 3 levels of security. The usage can be configured by users to give restricted access (for e.g. view only access) to the front desk operator, and complete access to the main HR authorised person or the designated person by Senior Management. You can specify the number of approvals needed for effecting a transaction. The transaction will not be made unless it has been approved by the required number of authorised signatories. If you want to restrict access to certain user(s), you should contact us.
I need Swift advises of the transactions, can I download it from Corporate Internet Banking?
Yes. You can download Swift copies of all the processed transactions except for transfers made between Commercial Bank accounts, and own account transfers at the End of the day.
Can I create a beneficiary/template or schedule payments?
You can create a beneficiary/template or schedule payments for the successfully processed transactions only.
Where can I get more information about creating a file for bulk payments, payroll or paycard.
Let's explain this further. Please login to your CIB account, then click on the Username and select "FAQ" from the dropdown. You will be able to find all the information you need to create the file.
Is there any file format for a new Paycard upload request for employees?
Yes. Login to your CIB account, then click on the Username and select "FAQ" from the dropdown. You will be able to find all the relevant field information to create the file.
What should I do if File validation failed?
Click on the File Validation failed transaction reference and check the invalid transaction(s) list; click on the view icon, and review and amend rejection reason in the file.
Can I upload two files with the same name?
No, please change the file name and upload it again.
Can I delete file validation failed transactions from the queue?
Yes. Originators can delete file validation failed transactions from the queue.
Can I stop a transaction that has already been released to the Bank?
Yes, provided the transaction has a forward value date.
How can I check the status of the transaction?
Click on the reference number you want to check the status of, under all transactions in the dashboard and click on the reference number of the transaction to check the status.
I am not sure the transaction was released to the Bank, how can I check?
Click on the reference number you want to check under all transactions in the dashboard and click on the reference number of the transaction, then click on workflow details. This will give you a timestamp of the transaction released by each user within the selected workflow.
How can I check the status of the transfer?
You need to log in with your login credentials and then click on the radio button "All Transactions". You will be able to see all transaction types with different statuses. Click on the number of the type of the transaction you would like to check status OR input Transaction reference in the search field. Then click on the reference number and the status of the transaction will be displayed with rejection reason (if any). If you wish to see with whom Transaction pending for approval, click on the workflow details and you will be able to see the complete log of the transaction.
Can I delete the payment?
Any payment which is released to the bank and has a forward value date can be deleted by the Originator of the payment, and the same workflow should be followed to approve the deletion of the payment.