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Mobile & Internet Banking
At Commercial Bank, we are committed to enhancing your banking experience by providing fast, convenient, and secure services. Our Mobile Banking and Internet Banking platforms, empower you to oversee your finances effortlessly, no matter where you are. Experience banking at your convenience, ensuring that your financial requirements are efficiently and accurately met.
Why Digital Banking?
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Mobile Banking:
Our CBQ Mobile Banking App is more than just a tool for checking your bank accounts, monitoring your Credit Card spending, paying utility bills, transferring funds locally, remitting money overseas, inquiring and paying your Ooredoo /Vodafone bills, top-up/buy Ooredoo /Vodafone airtime vouchers online, pay merchant bills and view all your transactions as they occur, apply for new accounts and credit cards instantly.Upon sign-up, you will also gain access to the full suite of digital services, making your banking experience seamless and efficient.
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Frequently Asked Questions
All Commercial Bank account holders with a valid mobile number are eligible for Mobile Banking. CBQ Mobile App currently supports Apple devices (minimum IOS versions allowed are 15.0 and macOS version 11.0) and Android devices (version 8).
Commercial Bank supports the following login options:
- Using your username & password credentials
If you wish to reset your password, kindly use the “Forgot Password" option available on the login page.
- Using Biometrics login along with card PIN. To enable Biometrics login , kindly follow the below steps:
Please ensure that your fingerprint/face ID is registered on your device.
Select Biometrics registration available under services option and complete the registration process.
Yes, please download the latest CBQ Mobile App to your smartphone from the respective stores and use your existing Internet Banking credentials to login.
Yes. No personal or financial data is stored on the device itself. Our CBQ Mobile App is as safe as internet banking and has the added convenience of always being accessible. Data is fully encrypted and transactions are secured using VeriSign Certified Certificates.
No, this service is free for our customers.
Commercial Bank Mobile Banking has been designed to give you secure access to your banking and financial information instantly from anywhere in the world provided your phone is compatible and has access to the internet.
Yes, your device should be connected to the internet via Wi-Fi or mobile data service.
You can register for Fingerprint/ Face ID login on your device by following the below steps:
- Register your Fingerprint/Face ID with the device.
- Login to your CBQ Mobile App using your existing username and password.
- Select the 'Fingerprint/Face ID Registration' option available under ‘Services’ menu.
- From the list of cards, select the card of your choice and enter the PIN number.
- Enter the One Time Password (OTP) sent to your registered mobile number.
Devices with the following operating system versions support Biometric Login:
- Android version 8 and above
- IOS version 15 and above
No. On a single device, only one user can register for Fingerprint/ Face ID login. To initiate a new Fingerprint/ Face ID registration should be deactivated using the delete button available on 'My Devices' under 'Services'.
Yes, one user can register for Fingerprint/ Face ID login on multiple devices.
Yes, once registered for biometric login in a device, any fingerprint which is stored on the device can be used to login to CBQ Mobile App. If you wish to restrict other users from accessing your account through the biometric login feature, ensure your card's PIN number is secret and not stored on your device.
In order to deactivate the Fingerprint/ Face ID login feature in your device, please follow the below steps:
- Login to your account via CBQ Mobile App or Internet Banking.
- Click on “Services".
- Click on “My Devices".
- A page will be displayed with all your registered devices.
- Click on the “Delete” option available beside “the device you wish to deactivate”.
- Enter the OTP sent to your registered mobile number.
- Your biometric details on the selected device will be deleted.
No, unless your card PIN number is also known, another person cannot access your account. Most importantly, remember to deactivate the biometric access for the device soon after you realize your phone is lost.
In case the app does not accept your registered Fingerprint/ Face ID, you can login to your account using the username/ password option. You can deactivate the biometric registration on the device and can register your biometric credentials again.
No, an upgrade in the CBQ Mobile App will not affect your Fingerprint/ Face ID.
Yes. There is no personal or financial data stored on the device itself. Commercial Bank is committed to protecting your privacy. Data is encrypted and transactions are secured using VeriSign Certified Certificates.
As there is no financially sensitive information stored on the phone, nobody will be able to access your accounts without your unique login credentials. It’s important you never store your e-channel user name or password on the phone memory. We also recommend that if your phone is lost or stolen, you change your password immediately. If you believe your details have been compromised, you can immediately block access to your accounts by using the Emergency Account Block service available on the CBQ Mobile App and Internet Banking or by calling us on 4449 5095.
The service can work with any compatible phone, and even though there are no sensitive financial data stored on the phone, we would recommend that you only use a phone that you have full control over.
If this happens, use the ‘Forgot Password’ service on either Internet Banking or CBQ Mobile App to reset your password.
Yes, your transactions can be made securely as we use exactly the same security protocols for CBQ Mobile App as we do for Internet Banking.
Depending on what Message Preferences you selected when registering for Mobile Banking, an SMS, email or both will be sent to you after every successful transaction has taken place. In addition, you will be able to view online via your PC or mobile phone your transaction history to confirm the transaction has taken place.
Depending on what Message Preferences you selected when registering for CBQ Mobile App, an SMS, email or on-screen error message will be sent to you after every unsuccessful transaction has taken place. In addition, you will be able to view online via your PC or mobile phone your transaction history to verify the transaction failed.
Yes, you can log in to your CBQ Mobile App or Internet Banking to see your full history.
Yes. Like any transaction you find on your account - whether through branch, Internet or CBQ Mobile App - it can be disputed and/or researched. Mobile Banking disputes can be raised for Transfers, Debit/Credit card transactions & ATM cash withdrawals for specific periods.
There are no fees associated with subscribing to CBQ Mobile App or Internet Banking. However, transaction fees may be charged on certain types of transactions. These transactional fees are the same fees associated with either branch banking and/or Internet Banking. For further details regarding these charges, please refer to the bank’s standard tariff of charges.
This depends on your service provider (i.e. Ooredoo or Vodafone). Please check with them regarding these charges. If you are using the application outside Qatar, there might be roaming charges as well.
Please remember to always close the application after each use. It should not be running in the background. It is also possible that there could have been other background applications or services that were accessed/purchased while you were online. Your account could have been charged then.
Features at a glance
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Download CBQ Mobile App
To download the latest App version, search for “CBQ Mobile” from Apple Store / Google Play / Huawei AppGallery.
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Internet Banking
Experience Convenience
We invite you to experience the future of banking by visiting our Internet Banking and get instant access to your finances from the comfort of your own laptop or take control of your finances with the power of digital banking today.
How to Register?
Why Internet Banking?
Our digital banking channels offer you a comprehensive suite of services that cater to your financial needs. Some of the key services include:
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List of existing banking services available online:
- Change Language
- Register
- Password Login
- Forgot Username
- Forgot Password
- Biometric Login
- CBsafe ID
- Locate Us
- Security Tips
- CB Offers
- Support
- Emergency Block
- My Goals
- Statements
- Copy IBAN
- Share QR Code
- Share IBAN
- Request IBAN Letter
- View Transactions
- Download and Export transaction details
- Raise /Track Dispute
- RM Details (for CB Premium Banking customers)
- Favourites
- Profile Picture
- International Transfer
- Local Transfer / Fawran
- Between My CB Accounts
- Exchange Rates
- Manage Transfer Limits
- Scheduled Funds Transfer
- Manage Standing Orders
- Create Exchange Rate Alert
- Transfer History
- Request for Information
- Ooredoo
- Vodafone
- Kahramaa
- Qatar Cool
- School Payments
- Club Membership
- Insurance
- Charity Payments
- Send e-Gift
- Mobile Payment Request
- Mobile Cash
- Household PayCard
- Merchant Payment
- Cash Advance
- Quick Cash
- Payment History
- Schedule Payment
- Qatar Post
- My CB Rewards
- Spend Pattern
- Card Offers
- CB Coupon
- Register FingerPrint/FaceID
- Change Language
- Dashboard Options
- My Devices
- Change Login Username
- Change Login Password
- Mobile App Version
- Manage Font Settings
- Profile Update
- Additional Account Opening
- Order Cheque Book
- Enquire Service Request Status
- Digital Cheque Deposit
- Alternatif Bank Accounts
- Deposit Closure
- Branch Visit Appointment
- Apple Pay / CB Pay
- Emergency Block
- Credit Card Services
- Debit Card Services
- Prepaid Card Services
- Travel Plan
- Convert to Installments
- Apply Virtual / Prepaid Card
- CBsafe ID
- Exchange Rates
- ATM/Branch Locator
- Subscribe To eStatement
- CB Trading
- Risk Profiling
- IPO Subscription
- Request For Liability/Clearance Letter
- Travel Insurance
- Report a fraud
- Raise/ Track dispute
- Write To Us
- Call Us
- Frequently asked Questions
- Terms & Conditions
- Security Tips
- Product Offers