Arabic

Manage Your card

Choose what you’d like to do and we’ll walk you through it, step by step.

Card Services

Ways to activate your card

Pick the channel that suits you — every method below activates your new Debit or Credit Card.

Activate by SMS

A single text message activates your card instantly.

Send an SMS with the letter D (for Debit Card) or C (for Credit Card) followed by the last 4 digits of your card to 92611.
Example — if the last 4 digits of your Debit card are 4567, send D4567 to 92611. For a Credit card ending 4567, send C4567 to 92611.

Activate through Phone

Activate via the Telephone Banking Service.

  1. Call 4449 0000
  2. Select your preferred language
  3. Enter your Account Number or Qatari ID Number when prompted.
  4. Select option 2 for General/Other Services
  5. Authenticate yourself using voice biometrics or your card’s last 6 digits and OTP.
  6. Upon successful authentication, you will be automatically prompted to activate your Credit Card/Debit Card.

Activate via Commercial Bank’s ATMs

Setting a PIN at an ATM also activates your card automatically.

  1. Insert your Debit Card/Credit Card and select Reset/Generate New PIN.
  2. Enter QID or full Account Number.
  3. Enter your mobile number registered with us to receive OTP.
  4. Enter the OTP.
  5. Set your new PIN and repeat as per prompt.
  6. PIN is successfully set, and your card will also automatically be activated.
Card Services

Create or change your PIN

Once your Debit or Credit Card is activated, set or change your PIN through any of the channels below.

Set & Generate Card PIN 2 Channels

Choose whichever is most convenient for you.

Commercial Bank’s ATMs
  1. Insert the card in the Bank’s ATM and select the option to Reset/Generate New PIN.
  2. Follow the on-screen prompts to enter your QID or full Account Number, registered mobile number and OTP, then set your PIN.
CBQ Mobile / Internet Banking
  1. Login using your username and password.
  2. Select Services, then Debit Card Services or Credit Card Services.
  3. Select Create PIN.
Please keep your card details and PIN confidential and do not share them with anybody else.
Card Services

Block your card

Block a card temporarily or permanently from CBQ Mobile App or Internet Banking.

Card Security

Lost or stolen card

If your card is lost or stolen, immediately block it permanently and order a replacement. You can block and replace your card in multiple convenient ways.

CBQ Mobile App or Internet Banking Digital

Block the affected card, then request a replacement.

Block the card
  1. Login to CBQ Mobile App or Internet Banking.
  2. Select the “Services” tab.
  3. Under menu, click on the “Debit Card Services” or “Credit Card Services”.
  4. Choose the appropriate card to be blocked.
  5. Select the “Block Card” option and select the option “Permanent” to block your card permanently.
  6. Enter the OTP sent to your registered mobile number to block your card.
  7. Your card will be blocked successfully.
Replace the card
  1. Login to CBQ Mobile App or Internet Banking.
  2. Select the “Services” tab.
  3. Under menu, click on the “Debit Card Services” or “Credit Card Services”.
  4. Click on “Replace”.
  5. Enter the OTP sent to your registered mobile number to replace your card.
  6. Your card will be replaced successfully. You will receive a notification on how to print the card by the next working day.
Contact Centre — Fraud Hotline 4449 5095
Calling the hotline
  1. Call our dedicated fraud reporting hotline number at 44495095.
  2. Select your preferred language (English / Arabic).
  3. Listen to the IVR prompt and select “option 2” to block your card.
  4. The IVR will allow you to temporarily block a selected card or all your cards instantly.
  5. The call will be connected to an agent who can assist with replacing your cards.
Card Security

Card captured in an ATM

If your Commercial Bank card is captured in any CB ATM, follow the steps below to retrieve it.

  1. You will receive an SMS notification with details of the CB location where your captured card will be available for collection within 2–3 working days.
  2. Once you receive the notification, you may book an appointment to visit this CB location and collect your card.
  3. Alternatively, you may proceed to block the captured card and request a replacement via our digital channels.
If your Commercial Bank card is captured in a non-CB ATM within Qatar or overseas, we recommend blocking your card immediately and requesting a replacement.